Refund Policy – Nawar Perfumes

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At Nawar Perfumes, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we provide refunds under certain conditions.

1. Eligibility for Refund

You may request a refund if:

• The product delivered is damaged, defective, or incorrect

• The product received does not match your order

• You contact us within 3 days of receiving the product

2. Non-Refundable Items

• Products that have been used, opened, or altered

• Perishable items or products marked as “non-returnable”

• Items damaged due to customer negligence

3. Return Process

• To request a refund, contact us with your order number and proof of purchase

• The product must be returned in original condition and packaging

• Return shipping charges are the responsibility of the customer unless the return is due to our error

4. Refund Procedure

• Once the returned product is inspected and approved, refunds will be processed within 7–10 business days

• Refunds will be issued via the original payment method

• For Cash on Delivery (COD) orders, refunds may be provided via bank transfer or mobile banking

5. Contact Us

For any refund-related inquiries:
📧 Email: nawarperfumes@gmail.com
📞 Phone: 01888037830
📍 Store Address: Moti Complex (Level 4), Shop No: 29/30, Chawkbazar, Chittagong
🌐 Website: nawarperfumes.com